SHIPPING & RETURNS
DELIVERY
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Delivery is FREE within New Zealand when you spend over $100.
Shipping Policy
At Ruune, we take pride in our shipping methods and packaging to ensure your precious handcrafted jewelry reaches you safely and securely. We offer transparent and affordable shipping costs, so you can shop with confidence knowing your order will be delivered promptly.
Discover the care and attention to detail we put into every package. Each piece of Jewelry purchased comes packed in a Ruune gift box.
Return & Exchange Policy
Our return policy is designed to give you peace of mind when purchasing Ruune. If for any reason you're not completely satisfied with your jewelry, we offer a straightforward refund or exchange policy. We believe in the quality of our products and want you to feel confident in your purchase.
If you are unhappy with your purchase or it is in some way faulty just send your item back unworn within 7 days, and choose from a refund or an exchange.
There are some items you can't return:
Earrings - for hygiene reasons we can't take these back.
Please choose carefully and contact us if there is anything you are unsure about!
We endeavour to make the experience and ease of returns and exchanges with us, knowing that your happiness is our priority.
For all returns, all we ask is that the item is:
Unworn 
in the same condition we sent it to you 
in its original jewellery box. 
Wrapped carefully and securely in its box in a well-sealed padded envelope.
We recommend you use Recorded Delivery or another tracked service to return your item. Please send the item with your receipt and contact details to:
Ruune - 781 North Road, Clevedon, Auckland, 2582, New Zealand
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Faulty
Our jewellery is handmade, we quality control every piece with care.
If you receive a faulty item then please contact us as soon as possible and arrange to send your item back within 7 days. Then choose from a refund or an exchange.
We will happily refund your postage costs (for faulty items only).
Wrap your item carefully and securely in its box in a well-sealed padded envelope.
Please use Recorded Delivery or any other tracked service, because we can't take responsibility if your parcel is lost in transit.
Send the item, your receipt and your full contact details to:
Ruune - 781 North Road, Clevedon, Auckland, 2582, New Zealand